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HelloAI

These is the V1 of the HelloAi Privacy Policy

Privacy Policy

Effective Date: June 28, 2025 Last Updated: June 28, 2025

Policy at a Glance

Hello, and welcome to Hello AI! We respect your privacy and are committed to protecting it. This summary provides a brief overview of our data practices. We encourage you to read the full policy for more details.

  • What We Collect: We collect information you provide (name, email, content), data from your use of our services (IP address, usage patterns), and data generated by our AI (AI outputs, training data).

  • How We Use It: We use your data to provide and improve our AI services, communicate with you, process payments, and ensure the security of our platform.

  • Who We Share It With: We share information with trusted service providers (like cloud hosting), for legal reasons, or as part of a business transfer. We do not sell your personal information.

  • Your Rights: You have the right to access, correct, or delete your personal data. Depending on where you live, you may have additional rights, such as the right to opt out of data sharing.

  • Contact Us: For any questions or to exercise your rights, please email us at privacy@helloaiflow.com.

1. Introduction

Welcome to Hello AI ("we," "us," "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.helloaiflow.com or use our artificial intelligence services, mobile applications, and any related services (collectively, the "Services").

This policy applies to all users and complies with applicable privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and the Virginia Consumer Data Protection Act (VCDPA).

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect information from and about the users of our Services in the following ways:

A. Information You Provide to Us

  • Contact Information: Name, email address, phone number, and mailing address.

  • Account Information: Username, password, and other profile details.

  • Payment Information: Billing address and payment method details (securely processed by our third-party payment processors).

  • Communication Data: Any messages, feedback, or correspondence you send to us.

  • User Content: Text, images, documents, and other content you upload or provide to our AI systems.

  • Voice Data: Audio recordings and voice samples when you use our AI voice features.

B. Information We Collect Automatically

  • Device Information: IP address, browser type, device model, and operating system.

  • Usage Data: Pages visited, features used, time spent on the Services, and interaction patterns.

  • Location Data: General geographic location inferred from your IP address.

  • Cookies and Tracking Data: Information collected via cookies and similar technologies, as detailed in our "Cookies" section below.

C. AI-Generated and Processed Data

  • AI Outputs: The responses, analyses, and content generated by our AI systems based on your inputs.

  • Performance Metrics: Data on system performance and accuracy to ensure our Services are working correctly.

  • Training Data: We may use de-identified and anonymized data to train and improve our AI models.

  • Biometric Data: Where applicable for voice AI services, this may include voice patterns and characteristics.

3. How We Use Your Information

We use your information for the following purposes:

A. To Provide and Manage Our Services

  • Operate, maintain, and deliver our AI Services.

  • Create and manage your account and process transactions.

  • Respond to your inquiries and provide customer support.

  • Personalize your experience and deliver tailored AI recommendations.

B. For Research and Development

  • Train, test, and improve our artificial intelligence models.

  • Analyze usage patterns to enhance service performance and user experience.

  • Develop new products, features, and capabilities.

C. For Business and Security Operations

  • Communicate with you about service updates, security alerts, and promotional offers.

  • Prevent fraud, abuse, and other security threats.

  • Comply with legal obligations and enforce our Terms of Service.

  • Conduct business analytics and create reports.

4. Information Sharing and Disclosure

We are committed to not selling your personal information. We may share your data only in the following limited circumstances:

  • With Service Providers: We share information with trusted third-party vendors who help us operate our business, such as cloud hosting providers, payment processors, analytics services, and customer support platforms.

  • During Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

  • For Legal Requirements: We may disclose your information if required by law, court order, or other legal process to protect our rights, property, or the safety of our users or the public.

  • With Your Consent: We may share your information for other purposes with your explicit consent.

WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES.

5. Your Privacy Rights and Choices

You have rights regarding your personal information. Depending on your location, these may include:

  • Right to Access: You can request a copy of the personal information we hold about you.

  • Right to Correction: You can ask us to correct any inaccurate information.

  • Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

  • Right to Data Portability: You can request a copy of your data in a machine-readable format.

State-Specific Rights

  • California Residents (CCPA/CPRA): You have the right to know what specific information we collect, the right to delete and correct your information, the right to opt out of the "sale" or "sharing" of your data, and the right to limit the use of sensitive personal information. We will not discriminate against you for exercising these rights.

  • Virginia Residents (VCDPA): You have the rights of access, correction, deletion, and portability, as well as the right to opt out of targeted advertising and profiling.

  • Nevada Residents: You may opt out of the "sale" of your personal information. As stated, we do not sell your data.

How to Exercise Your Rights

To exercise any of your privacy rights, please contact us through one of the following methods:

We will respond to your request in accordance with applicable law.

6. Data Security

We implement robust technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These include:

  • Encryption of data both in transit and at rest.

  • Strict access controls and authentication systems.

  • Regular security assessments and system updates.

  • Employee training on data protection best practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These technologies help us:

  • Remember your settings and preferences.

  • Analyze website traffic and usage patterns.

  • Deliver personalized content and marketing.

You can control cookies through your browser's settings. Please note that disabling certain cookies may impact the functionality of our Services.

8. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, which may have different data protection laws. We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data during these transfers. By using our Services, you consent to this transfer.

10. Data Retention

We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and improve our AI models.

  • Account Information: Retained until you delete your account, plus a short period for operational purposes.

  • De-identified Training Data: May be retained indefinitely to improve our AI.

  • Communication Records: Retained as required by law and for business records.

11. Third-Party Links

Our Services may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website, sending an email, or through an in-app notification. Your continued use of the Services after such changes constitutes your acceptance of the new policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Hello AI

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